FAQ

Schedule

I offer appointment times Tuesday- Friday 6pm-8pm and Saturday & Sunday 8am-8pm (exact hours vary per day). You can view my detailed schedule in my online calendar.

• Booking Appointments

  Appointments be booked by using my online booking calendar or by contacting me directly, by email. Regular standing appointment times are available by request on a weekly or bi-weekly basis.

• Video Platform

  All video psychotherapy sessions are facilitated using the Jane platform, a secure system designed specifically for health professionals. Jane can be accessed using the web browser on your computer or through a smart phone application. Links and instructions will be emailed in advance of all appointments.

• Cancellation Policy

  I require at least 48 hours notice for cancellations or changes to your appointment. Cancellations within 48 hours of your appointment will incur a cancelation fee equal to the full fee of the appointment.

• Rates

  20-minute phone or video consultation / Free

  50- minute phone, or video individual psychotherapy / $120.00

• Payment

  Payments can be processed using Credit Card (Mastercard, VISA, AMEX) or by Interac eTransfer to info@madisontroian.ca.

• Insurance

  My services may be covered by your extended health benefits but they are not covered by OHIP. I do not file insurance claims directly but will provide you with a detailed receipt that you may submit to your insurance provider for reimbursement. If you are unsure if my services would be covered by your extended health benefits, I suggest checking with your insurance provider and confirming if they cover services by Registered Psychotherapist and/or individuals with a Master of Counselling Psychology. You may also want to confirm what is the maximum amount that is covered per session, and how much total coverage you are given per year.